Microfinance Bhutan Private limited is pleased to invite application for the post of a Teller as given below:
Employer
Microfinance Bhutan Private Limited
Position
Teller
Office Location
Genyen Lam- SW, Adjacent to FITI Building, Thimphu
Grade
O4
Employment Type
Regular
Basic Pay
17,490/-
Housing Allowance
20% of Basic Pay
Provident Fund
10% of Basic Pay
Cash Handling Allowance
As per MBPL SRR, 2024
Gratuity
Eligible on minimum five years of continuous active service
Other Benefits
As per MBPL SRR, 2024
Qualifications
Class XII commerce pass only
Class XII- 55%(English + 3 best subjects)
Documents Required:
MBPL employment application form. ( Available in our website- Downloads)
Resume
Copies of relevant academic and any other training certificates
Copy of valid Bhutanese Citizenship Identity Card
Work experience certificate if any
Valid medical fitness certificate of six months validity
Security Clearance Certificate
Royal Audit Clearance Certificate wherever applicable
Any other document and testimonials, as may be applicable to the post
Candidates fulfilling above criteria and documents requirement may submit their relevant documents along with MBPL job application form in one pdf file to adminhr@mbpl.bt or contact 77194044/77194043 during office hours 9:00-17:00 by April 29,2025.
Terms of Reference
Reporting to Banking Officer/Branch Manager
1.Job Purpose:
The Teller is responsible for handling customer transactions and providing a high level of customer service in accordance with bank policies and regulatory requirements. The role ensures accurate processing of deposits, withdrawals, and other financial transactions while maintaining confidentiality and security.
2. Key Responsibilities:
a. Customer Service:
Greet customers professionally and assist with their banking needs.
Respond to customer inquiries and provide information about banking products and services.
Address customer concerns and direct them to the appropriate department when necessary.
Maintain a friendly, courteous, and approachable demeanor at all times.
b. Transaction Processing:
Accurately process cash and non-cash transactions including deposits, withdrawals, fund transfers, and cheque encashments.
Verify customer identities and ensure the accuracy of transaction details.
Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations during transactions.
Handle foreign currency exchange transactions as required.
c. Cash Handling:
Handle cash accurately and responsibly, maintaining correct cash balances throughout the shift.
Prepare and balance daily cash deposits, ensuring compliance with bank procedures.
Detect counterfeit or fraudulent notes and report suspicious activities to supervisors.
Maintain the security and confidentiality of cash and other financial assets.
d. Documentation and Reporting:
Maintain accurate transaction records and ensure that all necessary forms are completed correctly.
Generate and maintain transaction receipts for customers.
Prepare daily reports of transactions for reconciliation and auditing purposes.
Assist in the preparation of cash balances and reports for management review.
e. ATM and Other Banking Services:
Monitor and replenish ATM machines, ensuring that they are functioning and well-stocked.
Assist customers with the use of automated banking services, including ATMs and online banking inquiries.
f. Compliance and Security:
Adhere to all banking policies, procedures, and compliance regulations, including security protocols for handling cash and confidential information.
Ensure the security of the bank’s premises and report any suspicious activity immediately.
Comply with internal and external audit requirements and assist auditors during audits.
Any important task assigned by Competent Authority
